Move One has developed and implemented the use of an android application that simplifies, hastens and streamlines the moving survey process. Move One’s latest technology can be be installed on a mobile device such as a tablet, and has been designed specifically to comply with industry standards for global use and exchange of electronic data. This innovation, now mandatory throughout Move One’s global organization, replaces the cumbersome paperwork traditionally required to complete a successful moving survey.

Nikola Spasovski, Southeast Europe Manager at Move One, provides a step-by-step overview of the survey application process and a review of the application’s key benefits.

Move One’s Survey Application Process

Step 1: Move Coordinator emails basic contact details file to the surveyor in the field.
Step 2: Surveyor imports the file on the tablet and is ready to input the household items.
Step 3: Surveyor can organise the items per room, and separate them by transportation type. Items, volume and costs for shipment are calculated by the application. The surveyor fills in the items by selecting their icon and then adds item quantity.
Step 4: Once completed, the survey sheet is presented to the customer, surveyor describes the survey information and customer signs off.
Step 5: The survey is emailed to quoting department in an electronic (XML) format, and customer receives PDF copy of the completed and signed form outlining all the details and items shown during the survey.

Spasovski explains the benefits the new survey tablet application provides Move One’s clients:

“The survey tablet has helped Move One further improve customer service and experience in two ways. First, the device is extremely user friendly and thus very easy for staff to operate. Accurate, quality data is collected and transmitted, which then ensures that the rates team is able to provide our customers with the quotation more promptly.”

“Second, the tablet provides an extremely transparent and clear preview of the surveyed items, volume and transport mode. This transparency means that customers can clearly see the results for themselves, directly as they appear on the tablet. The survey tablet is a significant time saving device, enabling the team to now undertake almost three times as many surveys.”

The speed and accuracy of Move One’s surveys, coupled with the quality of data collected and transmitted, has resulted in an increase in the overall number of daily surveys. This directly benefits Move One’s clients, with a much faster survey response time as well as dramatically reducing the time frame for receiving the quotation.

The survey tablet ensures that Move One’s staff has the tools and resources to conduct highly efficient surveys and provide prompt, accurate quotes. As a direct result of the use of the survey tablet, everyone involved benefits from greater efficiency, providing an invaluable resource to the overall operational effectiveness of the Move One team.

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