Effective 21 May 2012, the telephone numbers to dial to contact the police, fire brigade and ambulance will have one more digit. Thus, the new numbers to dial in case of an emergency will be:

• Police – 192
• Fire Brigade – 193
• Ambulance – 194
• Military Ambulance – 1976
• Information Centre – 1985
• AMSS, Help on Road – 1987
• Military Police – 19860

The state agency for electronic communications, Ratel, has reached an agreement with all three mobile operators – Telecom, Telenor and Vip, to put in place a one year transition period whereby callers may dial either numbers, two digits or three digits from landlines, in order to avoid unwanted situations.

Please note: in case you are calling from the new generation cell phone you should only call the new numbers stated above as of May 21, 2012.

As the Director of Ratel, Milan Jankovic stated, the numbering plan is harmonized with the Law on Electronic Communications, the International Telecommunication Union, and European standards.

In the near future, all emergency services will be compiled on the number 112, combining police, ambulance and fire brigade. The number 112 is the European emergency number, reachable from fixed and mobile phones.

With the use of the number 112, separate numbers for the police, fire brigade and ambulance services will be abolished.

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